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Travelex frequently asked questions
Do you have more questions about travel insurance plans, benefits, and upgrades? No problem! Travelex is here to help.
This is a shared-benefits travel insurance plan — what does this mean to me and my traveling companions?
The Post-departure Plan will cover the primary traveler and up to 10 traveling companions named on the same travel reservation. Coverage amounts shown are shared among the insured and traveling companions and are paid to the primary traveler listed on the policy.
What is the benefit of purchasing a post-departure plan?
Our Post-departure Plan provides coverage after you leave home and during your vacation. So, it’s a great last-minute travel insurance option if you have opted to not purchase cancellation coverage but still want quality coverage for your trip.
You can buy our Post-departure Plan any time before you depart home. Once you’re traveling, it can help protect against eligible unexpected costs that come with certain travel issues.
I am renting a car during my trip. What coverage is available?
Our optional rental car damage upgrade can offer reimbursement of up to $50,000 with a $100 deductible for accidental damage caused by the following:
- Collision
- Theft
- Vandalism
- Windstorm
- Fire
- Hail
- Flood
- Stolen rental car
- Any cause outside of your control while renting the car
If you rent a standard car with an original price under $75,000, we could reimburse you for one of the following covered accidental damage expenses (minus $100 deductible for residents of CT, IN, KS, MO, MT & VT), up to $50,000:
- The cost of repairs and rental charges during repair.
- The actual cash value of the car.
Important: For our primary coverage to apply, you must have a valid driver’s license, be listed on the rental agreement, and be legally and financially responsible for the damages.
How can I reach your customer service team or make a change to my travel insurance policy?
If you need to change certain details on your policy (such as your trip dates or the spelling of your name), you can either make a policy change online or call our customer service department.
Online, go to TravelexInsurance.com, click Customer Service at the top of the page, and select Edit Policy.
We’re here to help. You can reach our customer service department at 1-800-351-5212, Monday to Friday, 8 a.m. to 7 p.m. Central.
What’s the Travelex insurance cancellation policy?
At Travelex, our plans have review periods during which you can cancel your policy. If, within the first 21 days after purchasing a plan, you decide you no longer want your policy, and you have not departed or filed a claim, then we can refund your policy cost. The review period varies by state.